Have you considered a business answering service to provide after-hours phone coverage as well as on weekends and holidays? It would be like having a remote receptionist service that can even take calls during the normal business day that would otherwise go unanswered when you and your staff are too busy to answer.
You don’t want just anyone to answer your business phone, though. Too many businesses use answering services with operators based overseas, who may speak English, but it’s hard to understand because of a thick accent. What you need is a business partner based in the United States. One that hires people whose native language is English. In addition, you deserve a business answering service that professionally trains its employees and offers virtual answering services customized to your particular business.
Imagine how efficiently your business would run if you could outsource your telephone answering needs. There are many telephone call answering systems and services available, but the best provide the kind of service to callers that you yourself would provide.
It’s important that the remote receptionists answering your calls be well trained; and they should have information about your company and business at their fingertips so they can assist callers with whatever it is they called for—to make an appointment, handle problems or emergencies, and of to take messages for your staff.
You want a business answering service that is adequately staffed so that your callers don’t experience a long hold time, or worse, get stuck in an automated voice messaging system that sends them in frustrating circles. And, really good remote receptionist services will assign the same people to your calls, providing a certain familiarity with not only your business but also your frequent callers.
If you’ve decided to make the leap and hire a virtual receptionist, be sure to take your time and thoroughly research their resources, policies, and customer service. If you do, you’ll end up with a great addition to the team and a streamlined business operation. Kurt Duncan
You don’t want just anyone to answer your business phone, though. Too many businesses use answering services with operators based overseas, who may speak English, but it’s hard to understand because of a thick accent. What you need is a business partner based in the United States. One that hires people whose native language is English. In addition, you deserve a business answering service that professionally trains its employees and offers virtual answering services customized to your particular business.
Imagine how efficiently your business would run if you could outsource your telephone answering needs. There are many telephone call answering systems and services available, but the best provide the kind of service to callers that you yourself would provide.
It’s important that the remote receptionists answering your calls be well trained; and they should have information about your company and business at their fingertips so they can assist callers with whatever it is they called for—to make an appointment, handle problems or emergencies, and of to take messages for your staff.
You want a business answering service that is adequately staffed so that your callers don’t experience a long hold time, or worse, get stuck in an automated voice messaging system that sends them in frustrating circles. And, really good remote receptionist services will assign the same people to your calls, providing a certain familiarity with not only your business but also your frequent callers.
If you’ve decided to make the leap and hire a virtual receptionist, be sure to take your time and thoroughly research their resources, policies, and customer service. If you do, you’ll end up with a great addition to the team and a streamlined business operation. Kurt Duncan
